When I lost my ATM card in November, my bank gave me a choice to either take our their new secure smart card ATM card or get an old one.
"However, the new card can only be used at our ATMs until the new system is in place in January," I was told. Oh, well that was just a month away then so I went for the new card, only to find that not only did I have to find the orange ATMs, but that half of them did not work either. I could only take money out from new machines, I soon discovered.
It is now the end of March and how has this bank fared?
I thought my card had a problem and went in to ask for it to be replaced, only to be told that "they all are like this."
Apparently the new ATM cards and only be used at new machines with the B-Smart logo on them, not even all of the bank's ATMs and definitely not at other banks' machines.
So, what could I do? I asked the bank manager for guidance.
Apparently the only way is to get an old type magnetic strip ATM card issued. However, because of the problem, this branch and all the nearby ones are now out of the old type cards and they are not getting any more in stock.
"Last week I heard that the branch at Future Park Rangsit still had one," the friendly manager of my local supermarket branch told me, before suggesting that I phone around and check before going or simply keep my passbook on me and go in and get money out from the teller the old way.
One wonders if the CIO still has a job after this event? Of course, it will only effect a few people, those with new ATM cards issued from December up until now. Integrating new technology with legacy software on mainframes is obviously not easy.
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